Welcome to our company’s website. The website www.agrohouse.gr serves as the online store for showcasing and distributing the products of the Greek company "CHATZIMICHAIL & CO. E.E.", headquartered at 3rd Km Peripheral Road of Trikala, Larissa, Greece (VAT: 082596278 / Tax Office B' Larissa). Before entering our online store and browsing our website, we invite you to review the following terms and conditions, which specifically apply to the use of the online store of CHATZIMICHAIL & CO. E.E., located at www.agrohouse.gr. Please ensure that you agree with the following terms and conditions, as any transaction with us through the aforementioned website www.agrohouse.gr is governed by the following terms, and your transaction with us implies acceptance of these terms. Terms CHATZIMICHAIL & CO. E.E. reserves the right to unilaterally modify or renew the present terms and conditions of transactions conducted through its online store. CHATZIMICHAIL & CO. E.E. undertakes the obligation to inform users of any modifications or changes via the website of this online store. It is clarified that changes to the terms do not affect orders that you have already placed. Provided Information & Products CHATZIMICHAIL & CO. E.E. is committed to the completeness and accuracy of the information listed on the website www.agrohouse.gr, both regarding the existence of essential characteristics as described for each product available and for the accuracy of the information related to the services provided by the online store of CHATZIMICHAIL & CO. E.E., subject to any technical or typographical errors that have escaped attention or occurred unintentionally or due to any interruptions in the website's operation caused by force majeure. Limitation of Liability CHATZIMICHAIL & CO. E.E. guarantees timely notification of final consumers regarding the unavailability of products. The online store of CHATZIMICHAIL & CO. E.E. is not responsible for any technical problems that may arise for users when attempting to access the website or during this access and which are related to the operation or compatibility of their infrastructure with the use of the website. Furthermore, CHATZIMICHAIL & CO. E.E. bears no responsibility for acts or omissions of third parties, particularly unauthorized interventions by third parties in products and/or services and/or information available through this site. Intellectual Property Rights The website www.agrohouse.gr is the official online site of CHATZIMICHAIL & CO. E.E. All content of the webpages posted by CHATZIMICHAIL & CO. E.E., including images, graphics, photos, designs, texts, services, and products, are the intellectual property of CHATZIMICHAIL & CO. E.E. and are protected under the relevant provisions of Greek law, European law, and international conventions. The names, images, logos, and distinctive features representing CHATZIMICHAIL & CO. E.E. and/or its online store and/or third parties contracted with them, as well as their products or services, are exclusive trademarks and distinctive features of CHATZIMICHAIL & CO. E.E. and/or www.agrohouse.gr and/or those third parties and are protected by Greek, community, and international trademark, industrial, and intellectual property laws, and unfair competition laws. In any case, the appearance and display of these on the webpages www.agrohouse.gr should not be construed as a transfer or assignment of a license or right to use them. User Obligations Users of the www.agrohouse.gr websites agree not to use them and the online store of CHATZIMICHAIL & CO. E.E. for sending, publishing, sending via e-mail, or transmitting in other ways any content that is illegal, harmful, threatening, offensive, annoying, defamatory, slanderous, vulgar, obscene, libelous, violates another’s privacy, shows malice, or expresses racial, national, or other discrimination; that may cause harm to minors in any way; that is not entitled to be transmitted according to the law or contractual or management relationships (such as internal information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered under confidentiality agreements); that violates any patent, trademark, trade secret, copyright, or other proprietary rights of third parties; that contains software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or impede the operation of any software or hardware; that intentionally or unintentionally violates the applicable Greek and community legislation and its provisions; that may harass third parties in any way; and any content used to collect or store personal data of users. Security CHATZIMICHAIL & CO. E.E. recognizes the importance of the security of your personal data and your electronic transactions and takes all necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and your transactions is secure and confidential. The security of the CHATZIMICHAIL & CO. E.E. online store is achieved through the following methods: Customer Identification The codes used to identify you are two: the Login Code (email or username) and the Personal Secret Security Code (password), which every time you enter them, provide you with secure access to your personal information. You are given the opportunity to change your Personal Secret Security Code (password) and your email address as often as you wish. The only person who has access to your information is you through the above codes, and you are solely responsible for maintaining the secrecy and concealment of these codes from third parties. In case of loss or leakage of your code, you should proceed to the immediate notification of us, otherwise, the online store of CHATZIMICHAIL & CO. E.E. is not responsible for the use of the secret code by an unauthorized person. We recommend, for security reasons, that you change your password regularly and avoid using easily traceable codes (e.g., date of birth). We also suggest using not only letters and numbers but also symbols when creating a password. Automatic Disconnection If there is no activity for 20 minutes, you will be automatically disconnected from the members' area of the online store of CHATZIMICHAIL & CO. E.E. Controlled Access (firewall) Access to the systems of CHATZIMICHAIL & CO. E.E. (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting access to systems and databases with confidential information and data of the company. Confidentiality of Transactions Confidentiality is self-evident. The same basic principles that govern classic transactions apply in the case of e-commerce (electronic commerce). All information transmitted by the user/member to CHATZIMICHAIL & CO. E.E. is confidential, and CHATZIMICHAIL & CO. E.E. has taken all necessary measures to ensure that this information is used only to the extent deemed necessary within the scope of the provided services. Some of the measures taken are as follows: Only authorized employees have access to your transaction information and only when necessary, e.g., for processing your requests. CHATZIMICHAIL & CO. E.E. does not disclose customer and transaction details unless there is a written authorization from you or it is required by a court order or decision of another public authority. In case CHATZIMICHAIL & CO. E.E. uses third parties to support its systems, it ensures the confidentiality of the information. Subject to the provisions of Chapter 7 of this document, which concerns Personal Data, you can request any information held about you and its correction in case you can prove the existence of an error. For your own safety, you should also handle all information provided through the service as confidential and secret and do not disclose it to any third parties. Personal Data Protection The Company is responsible for processing and managing and protecting the personal data of visitors and users of the website in accordance with the General Data Protection Regulation (679/2016), as well as the provisions of national, community, and international law related to the protection of the rights and freedoms of individuals regarding the processing of personal data, as applicable. The Company uses visitor data (Name, Surname, email address, contact phone number, etc.) provided via the contact form on the website to communicate with you. The Company uses visitor data (email address) if they have registered for the newsletter to receive offers and newsletters from CHATZIMICHAIL & CO. E.E. The Company uses visitor data through the use of cookies to improve the website and customize how visitors navigate it for a better experience. For more information about cookies, click here. The Company uses user data (name, occupation, email address, residential address, landline phone, mobile phone, etc.) provided on the Website for all the aforementioned processing purposes, as well as for the execution of transactions made through the online store. User data and transactions are considered confidential, just like regular transactions in a physical store. Users, when providing their data as part of their transactions and through the present, will be informed by the COMPANY and will consent and accept the impending processing of this personal data, for the needs of the smooth and easy transaction between the parties, as well as the transfer of this data to specific recipients, who will be defined, and are the company's employees and associates within the scope of processing the concluded contract. Furthermore, it is hereby notified of the existence of the right to information, access, deletion, objection, limitation of purpose, and portability in accordance with Articles 12-22 of the General Data Protection Regulation and the applicable national legislation. It is confirmed that only authorized employeesSection 7: Customer Rights CHATZIMICHAIL & CO. EE is obligated to comply with all provisions of the Civil Code regarding sellers. Specifically, in case of a defective product, you have the right to: (a) request a repair at no cost or a replacement, unless this is impossible or disproportionately expensive; (b) request a price reduction; or (c) withdraw from the contract, unless the defect is minor. These obligations do not apply if the defect was caused by you or due to force majeure. In any case, products must be accompanied by the necessary supporting documents and receipts. These rights expire after two years. Section 10: Price Differences Between Physical and Online Stores CHATZIMICHAIL & CO. EE maintains a consistent pricing policy across all sales channels: physical stores, catalogs, and the online store. However, for selected products, we offer special "WebOffers" with prices that differ from those in other channels. These offers are exclusively for online purchases and are valid for both home delivery and in-store pickup. While we strive for accuracy in our pricing, we cannot guarantee that there will be no typographical or technical errors. Therefore, we recommend that you verify the price of any "WebOffer" product with our Customer Service Department at 2410 627 158 or via the website's contact form before completing your purchase. Section 11: Order Delays Your order may be delayed due to the following reasons: Supplier delays: To offer competitive prices, we source products from a wide range of suppliers. Occasionally, product shipments may be delayed, resulting in temporary stockouts. Product discontinuation: In rare cases, suppliers may discontinue products without prior notice. Force majeure: Extreme weather conditions, strikes, or other unforeseen circumstances may disrupt shipping and delivery. Communication issues: If we are unable to contact you due to incorrect contact information, your order may be delayed. In any case, the maximum delivery time is 30 days from the date of purchase. Section 12: Newsletters CHATZIMICHAIL & CO. EE sends out newsletters periodically. We are not responsible for undelivered newsletters, although we make every effort to ensure timely delivery. Newsletters may sometimes end up in your spam folder, so please check regularly. To add our sender address, [αφαιρέθηκε η διεύθυνση ηλεκτρονικού ταχυδρομείου], to your safe list. To unsubscribe from newsletters or to be removed from our mailing list, please contact us using the website's contact form. While you can opt in to receive newsletters, we automatically send order-related emails to confirm your purchase and provide updates on its status. You cannot opt out of these emails, as they are essential for order processing. Please ensure that your email address is correct and that you check your inbox regularly.